Data controller / Service provider: HNK Tech
Application: Çiftçi AI (com.ciftciai.app)
Effective date: 14.08.2026 · Version: 1.0
> This agreement covers ONLY the Çiftçi AI Pro subscription.
> The in-app marketplace (crop-for-sale, equipment-for-rent, wanted, farm
> labour and job-seeker listings) is outside the scope of this agreement.
> See Section 4 for details.
This agreement is concluded electronically, without the parties meeting in
person, pursuant to Article 48 of Law No. 6502 on the Protection of Consumers
(Tüketicinin Korunması Hakkında Kanun), which governs distance contracts, and
the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği).
*This English text is a translation provided for convenience. In case of any
discrepancy, the Turkish version prevails.*
| Trade name | HNK Tech |
| Address | Akyurt / Ankara, Türkiye |
| MERSİS number | — |
| Tax office / number | — |
| Registered e-mail (KEP) | — |
| [email protected] | |
| Telephone | — |
| Website | http://hnktech.com.tr/ |
Referred to in this document as "HNKTech".
The natural person who holds an account in the Çiftçi AI application and
purchases a Pro subscription. Referred to in this document as the "Buyer"
or "you".
The Buyer's name, e-mail and telephone number come from the account record.
Because this is a digital service requiring no physical delivery, **no physical
delivery address is collected.**
The application is intended for users aged 18 and over. By entering into
this agreement, the Buyer declares that they are at least 18 years old and have
legal capacity.
| Term | Meaning |
| Application | The Çiftçi AI mobile application (com.ciftciai.app) and its associated server services |
| Free account | An account used without payment, subject to certain usage limits |
| Pro subscription | A digital service that, for a monthly fee, expands the limits of the free account |
| Store | Apple App Store or Google Play Store |
| In-app purchase | A purchase method in which payment is collected by the Store |
| Subscription period | A one-month period starting on the purchase date |
| Marketplace | The in-app listing board (see Section 4) |
The subject matter of this agreement is to define the characteristics, price,
payment and performance terms of the digital service called the **Pro
subscription**, purchased electronically by the Buyer through the Çiftçi AI
application, together with the rights and obligations of the parties.
The Pro subscription is not a physical good. There is no shipping,
delivery, installation or return shipment. The service is a digital
entitlement assigned to the Buyer's account at the moment of purchase.
This section is important; please read it carefully.
In version 1, the in-app marketplace operates solely as a listing board.
Users publish listings for crops for sale, equipment for rent, wanted items,
farm labour jobs and job seekers; other users view these listings and contact
the listing owner through in-app messaging.
**HNKTech is not a party to any sale, rental or employment contract formed in
the marketplace.** The consequences are as follows:
the goods or services offered in a listing.
infrastructure, virtual POS, wallet or escrow account.
returns and wage claims are **directly between the buyer and the seller (or
the employer and the worker).**
goods, and the counterparty's performance of its undertakings are **the
responsibility of the listing owner.**
Marketplace transactions do not create a distance sales contract between
HNKTech and the Buyer. Accordingly, no claim arising from distance sales law
may be asserted against HNKTech in respect of marketplace transactions.
HNKTech uses moderation tools (automated content filtering, reporting, user
blocking, account suspension) to prevent abuse of the platform; this does not
make HNKTech a party to any transaction.
> In short: This agreement governs only the **Pro subscription that HNKTech
> sells to you.** The wheat you buy from, the tractor you rent from, or the
> worker you hire through someone you met in the application is not covered by
> this agreement.
The Pro subscription expands the usage limits applied to free accounts. As of
the effective date, the scope is as follows:
| Feature | Free account | Pro subscription |
| Number of fields | Up to 5 fields | No count limit |
| Total field area | Up to 5 dönüm | Up to 100 dönüm |
| Satellite analysis (NDVI etc.) refresh interval | Every 15 days | Every 2 days |
| AI agricultural advisor | 2-minute daily usage quota | No daily quota |
| Publishing marketplace listings | Up to 5 active listings | No count limit |
| Users visible in the community directory | Only your own village | All users |
| Creating groups | Not available | Available |
What you should know about this table:
service. If a material reduction to the Buyer's detriment is made, the notice
procedure in Section 16 applies.
principle. Technical rate limits apply in cases of automated or excessive use
that would compromise system security or other users' service quality.
solution; this is subject to a separate agreement outside the scope of this
contract.
the application.
Matters not included in the Pro subscription fee:
| Monthly Pro subscription fee | ücretsiz (bu sürümde ücretli üyelik bulunmamaktadır) |
| Tax status | VAT (KDV) included |
| Currency | Turkish Lira (TRY) |
| Additional charges | None — there are no shipping, delivery, transaction or intermediation charges |
The price displayed on the Store screen at the moment of purchase is the
binding price. The Store may round this amount or convert the currency
under its own regional pricing and tax rules.
The Pro subscription can be purchased **only via in-app purchase through the
Apple App Store or Google Play.** No other payment method (bank transfer/EFT,
cash on delivery, card payment outside the application) is accepted.
Direct consequences of this:
instrument registered to the Buyer's Store account (credit card, debit card,
gift card balance, carrier billing, etc.).
date, CVV code or bank account details.** This information never reaches
HNKTech servers at any stage.
purchase has occurred and is valid. This verification is performed through
the RevenueCat infrastructure.
purchase**; no request sent from the application can create Pro entitlement.
The receipt for the purchase is issued by the relevant Store and sent to
the e-mail address registered to the Buyer's Store account. Past purchase
records can be accessed from the Store account settings. Requests regarding
documentation should first be directed to the Store.
confirmed by the Store, and the service is thereby performed immediately.
and non-transferable.** If the account is shared by more than one person,
Section 11 applies.
try "Restore purchases" on the in-app subscription screen; if the problem
persists, the Buyer may contact [email protected].
As a rule, in distance contracts the consumer has the right to withdraw from
the contract within 14 days without giving any reason and without paying
any penalty.
However, pursuant to **Article 15, paragraph 1, subparagraph (ğ) of the
Regulation on Distance Contracts, services performed instantaneously in
electronic form** are among the exceptions to the right of withdrawal.
The Çiftçi AI Pro subscription falls squarely within that exception: the
service is provided electronically and performed at the moment of purchase.
Therefore, there is no right of withdrawal under this agreement.
By confirming the purchase, the Buyer is deemed to declare that they:
1. Expressly request that performance of the service begin immediately, and
2. **Have been informed that they will lose the right of withdrawal once
performance begins, and accept this.**
This information is shown to the Buyer inside the application before purchase.
The above does **not prevent Apple and Google from applying their own refund
policies.** Both Stores may issue refunds under their own terms.
Refund requests must be made directly to the Store, not to HNKTech:
| Store | How to request a refund |
| Apple App Store | Sign in at reportaproblem.apple.com with your Apple Account and select the relevant purchase |
| Google Play | In the Play Store app or at play.google.com/store/account, select the relevant purchase |
Important: The refund decision is made solely by the Store. Because the
payment never reaches HNKTech and no card details are held by HNKTech, HNKTech
has no technical or legal authority to make or change that decision.
If your refund request to the Store is unsuccessful and you believe your claim
rests on a legitimate ground under consumer legislation, write to us at
[email protected]. We will review your request, provide what support we
can, and explain the application routes set out in Section 17. Your statutory
rights are reserved.
monthly fee is charged again by the Store.
screen before purchase; at the end of that period the subscription
automatically starts as a paid subscription.
**You must stop renewal at least 24 HOURS BEFORE the end of the current
period.** Cancellations made within the final 24 hours do not cover that
period; they take effect from the following period.
Cancellation can be performed only through the Store account settings. A
subscription cannot be cancelled from within the application or by contacting
HNKTech — Store subscriptions can technically be managed only by the Store.
iPhone / iPad (App Store):
Settings → (your name at the top) → Subscriptions → Çiftçi AI →
Cancel Subscription
Android (Google Play):
Play Store → profile icon (top right) → Payments and subscriptions →
Subscriptions → Çiftçi AI → Cancel subscription
continue to use Pro features **until the end of the period you have paid
for.**
data is not deleted; however, content exceeding free-account limits (for
example, more than 5 fields or more than 5 active listings) **may become
view-only, and no new items may be added.**
refunds.
Deleting your Çiftçi AI account does **not automatically cancel your
subscription at the Store.** Before deleting your account, you must separately
cancel your subscription following the steps in Section 9.2. Otherwise billing
continues and HNKTech cannot stop those charges.
If the Store cannot collect the renewal fee (card limit, expired card, etc.),
the Store will retry under its own rules. If collection does not succeed, Pro
entitlement ends and the account reverts to a free account.
earliest from the next renewal period.
e-mail** before it takes effect. The Store also sends its own separate notice
under its rules and, where required, seeks the Buyer's consent.
following the steps in Section 9.2 before the new price takes effect. **A
subscription that is not cancelled means the increase has been accepted.**
price applies. This is not treated as a price increase, but notice is still
given in advance.
HNKTech may suspend the Pro service or terminate the agreement in the following
cases:
circumvent security measures,
Where the nature of the situation allows, the Buyer is warned and given an
opportunity to remedy before suspension. In cases of serious breach,
suspension may be applied without warning.
Where termination results from the Buyer's fault, fees already paid are not
refunded. If the service cannot be permanently provided for a reason
attributable to HNKTech, the Buyer's statutory rights are reserved.
The Buyer may terminate the subscription at any time, without giving any
reason, following the steps in Section 9.2.
If HNKTech decides to discontinue the Çiftçi AI Pro service entirely, it will
announce this at least 30 days in advance by in-app notification and
e-mail, and will stop selling new subscriptions.
The Buyer is responsible for:
that grant access to their account,
Use,
The Buyer may not transfer, lease, sell or share their Pro account.
Çiftçi AI provides part of its functionality through third-party services:
satellite imagery (Google Earth Engine), weather (Open-Meteo), fire alerts
(NASA FIRMS), map tiles (Stadia Maps), AI models (Google Gemini, OpenAI,
Anthropic), SMS verification and notification services.
changes or access restrictions at these services.
hours and announced in advance where practicable.
epidemic, cyber attack, failure of electricity or internet infrastructure,
decisions of public authorities — the parties' obligations are suspended
until the impediment ends.
without interruption; however, 100% uptime is not guaranteed.
If an interruption is attributable to HNKTech and exceeds **72 consecutive
hours** within a period, materially preventing use of the service, the Buyer
may contact [email protected]; the request will be reviewed and
appropriate compensation (such as an extension of the period) considered.
The AI advisor and disease-detection features of Çiftçi AI are **for
informational purposes only.**
an official authority.**
health, an expert and the applicable legislation must always be consulted.
consequences of decisions taken in reliance on those outputs.
This notice is also displayed on the relevant screens inside the application.
Personal data processed in connection with the subscription is handled in
accordance with Law No. 6698 on the Protection of Personal Data (KVKK) and
related legislation.
KVKK Art. 5/2-(c) (necessity for the establishment and performance of a
contract) and KVKK Art. 5/2-(ç) (legal obligation — e.g. record retention
under Article 253 of the Tax Procedure Law, Vergi Usul Kanunu).
[email protected] or —; applications are concluded
within 30 days at the latest (KVKK Art. 13).
Information Notice**.
scope of the service.
notification and/or e-mail** before they take effect.
the steps in Section 9.2.
and/or by in-app notification. The Buyer is obliged to keep this information
up to date.
of Electronic Commerce; the Buyer may refuse such messages at any time.
Mandatory service notices relating to the subscription are not commercial
messages and cannot be refused.
If you experience a problem, first contact us at [email protected]. We
aim to respond within a reasonable time and to find a solution.
Under Law No. 6502, depending on the monetary value of the dispute:
to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) — Law
No. 6502, Art. 68. The application is filed with the District/Provincial
Consumer Arbitration Committee at the Buyer's place of residence or at
the place where the transaction was carried out.
Court** (Tüketici Mahkemesi) — Law No. 6502, Art. 73. Where there is no
consumer court, such cases are heard by the civil court of first instance.
> The monetary thresholds are updated every year. Under Law No. 6502 these
> thresholds are increased at the revaluation rate with effect from the
> beginning of each calendar year and are **announced by the Ministry of Trade
> of the Republic of Türkiye.** No fixed amount is stated in this document; the
> threshold current at the time of application must be used. Current
> thresholds can be found on the website of the Ministry of Trade, Directorate
> General for Consumer Protection and Market Surveillance.
Application channels: An application to the Consumer Arbitration Committee
may be filed electronically through the Consumer Information System (TÜBİS)
via e-Devlet, or in person or by post to the relevant committee. Application is
free of charge.
This agreement is governed by Turkish law. The provisions above do not
limit the rights the Buyer enjoys as a consumer under applicable legislation.
For the collection of payment, refunds and invoicing, the counterparty is the
relevant Store (see Sections 6 and 8). Claims on these matters should first be
directed to Apple or Google.
In disputes between the parties, HNKTech's server logs, in-app transaction and
notification records, verified purchase records received from the Store, and
e-mail correspondence constitute evidence within the meaning of Article 193
of Civil Procedure Law No. 6100. This provision does not remove the Buyer's
right to submit counter-evidence.
this agreement in full, were informed of its contents, and approved it
electronically.
Agreements** section inside the application and may be saved to the device.
remaining provisions is unaffected.
concluded between the parties upon electronic approval.
HNK Tech
Sürüm 1.1 · Çiftçi AI